Customer & Partner Relationships

Businesses are not successful simply by making sure they run efficiently or by managing change well.  They are successful because they have deeper and stronger connections with their customers, partners and suppliers.  This is ever more important in an increasingly digital world where customers are mobile in their choice of service providers.

We work with you to develop these relationships, moving beyond customer surveys and supplier contracts to develop a community of interested parties each focused on achieving sustainable success and continuous development across the whole system.


  • Auditing external relationships with customers, potential partners and suppliers
  • Diagnosis of the reasons for the current levels of partnering maturity
  • Facilitated workshops and events between agencies and stakeholders
  • Whole system leadership development and outcome planning
  • Working with ambiguity and complexity to achieve agile changes